Kurahi Business · Department 13 of 15
Product, Engineering & R&D
Product and development requests, cases and documents are received in their own queue, prepared as drafts and reviewed by a person. It is served by the company-wide department queue.
What Kurahi does in this department
Agents prepare; people decide. No agent sends, pays or deletes anything on its own.
Product & development work queue
Requests, cases and documents for this department are kept in one queue; the secretariat inbox routine files incoming mail here when the email belongs to product & development.
- Inputs
- Requests, cases and documents; emails filed here by the secretariat inbox routine when they belong to this department
- Kurahi prepares
- Case with title, category, priority, flags, short summary and next step; reply draft for clean routine mail
- Checks
- Requester and description required; do not claim external actions were performed; document reviews require a source attachment
- Connected systems
- Microsoft 365 mail (read) and Outlook drafts (write.mailDraft); nothing sent
- Autonomy
- L1 準備 via secretariat-inbox-full; no sending, payments, bookings or account changes; flagged mail gets no reply
Department workspace: Development work
Development work is listed with due date and owner.
- Inputs
- Work items in the project queues mapped to this department
- Kurahi prepares
- Read-only list of records with status, due date and owner (担当)
Work queues
- Product & development
Policy checks
- Requester and description required
- Do not claim external actions were performed
- Document reviews require a source attachment
In every department
- Its own workspace, and an agent conversation that knows the department
- Incoming mail routed into the department's queue
- Approval routes with the required approvers and separation of duties
- Word, Excel and PowerPoint documents
- Signed evidence for every step
- A morning brief of decisions waiting and items escalated
Shared connectors
- kintone
- Gmail
- Box
- LINE WORKS
- Microsoft 365
Start with one workflow.
Tell us about the work you want to hand over. We will show you Kurahi on your own process, then help you decide how far to take it.
Contact us
A conversation about the work, the systems involved and who approves what. A demo on a process like yours.
Contact usGet a quote
For digital staff, the data governance suite, air-gapped deployment and SLA support, by written agreement.
Get a quoteStart free
Install Kurahi on your own server and run the editions, the work queue and autopilot at L0 and L1 at no charge.
Start free