Kurahi Business · Department 06 of 15
IT & Security
IT service requests and equipment/device requests are received and reviewed, with budget approval for larger purchases. Kurahi never grants access or changes credentials.
What Kurahi does in this department
Agents prepare; people decide. No agent sends, pays or deletes anything on its own.
Equipment and IT device requests
Requests record item, quantity, estimated cost, budget code and business reason; above JPY 50,000 warns and above JPY 500,000 is outside the queue.
- Inputs
- Item, quantity, estimated cost, budget code, business reason
- Checks
- 備品・IT機器の必須項目; warn above ¥50,000, above ¥500,000 outside this pack; needed-by at least 2 calendar days ahead
- Who approves
- IT reviewer (48 h); budget approver above ¥100,000
Equipment approval route
The equipment reviewer checks each request, and a budget approver is added above JPY 100,000.
- Checks
- Above ¥500,000 blocks normal approval; override needs an authorized recorded reason
- Who approves
- 備品・IT機器担当者 (it-reviewer, 48 h, returns to requester); 予算承認 above ¥100,000 (budget-approver, 48 h)
Directory lookup (Microsoft Entra ID)
When enabled, agents can look up users and groups in Entra ID read-only, for example to prepare an access review.
- Connected systems
- Microsoft Entra ID: OpenID Connect sign-in validation; optional read-only directory lookup of users and groups; disabled by default
- Autonomy
- No writes: the directory is never changed
No access or secret changes
Changing secrets or access is on the never-list, and request drafts may not say access was granted.
- Checks
- Do not claim approval or fulfillment before it happens (e.g. access granted)
- Autonomy
- secrets.change never happens autonomously, at any level
IT service work queue
Requests, cases and documents for this department are kept in one queue; the secretariat inbox routine files incoming mail here when the email belongs to it service.
- Inputs
- Requests, cases and documents; emails filed here by the secretariat inbox routine when they belong to this department
- Kurahi prepares
- Case with title, category, priority, flags, short summary and next step; reply draft for clean routine mail
- Checks
- Requester and description required; do not claim external actions were performed; document reviews require a source attachment
- Connected systems
- Microsoft 365 mail (read) and Outlook drafts (write.mailDraft); nothing sent
- Autonomy
- L1 準備 via secretariat-inbox-full; no sending, payments, bookings or account changes; flagged mail gets no reply
Department workspace: Service requests
IT requests are listed with priority, due date and owner.
- Inputs
- Work items in the project queues mapped to this department
- Kurahi prepares
- Read-only list of records with status, priority, due date and owner
Work queues
- IT service
- Equipment and IT devices
Policy checks
- Equipment and IT devices required fields
- Warn above JPY 50,000; above JPY 500,000 outside this pack
- Requester, department, description and needed-by date required
- Do not claim approval or fulfillment before it happens
- Requester and description required
- Do not claim external actions were performed
- Document reviews require a source attachment
Approval routes
- Equipment and IT devices approval: reviewer → budget approval above JPY 100,000
Documents
- Equipment and IT device request form
Connected systems
- Microsoft Entra ID
In every department
- Its own workspace, and an agent conversation that knows the department
- Incoming mail routed into the department's queue
- Approval routes with the required approvers and separation of duties
- Word, Excel and PowerPoint documents
- Signed evidence for every step
- A morning brief of decisions waiting and items escalated
Shared connectors
- kintone
- Gmail
- Box
- LINE WORKS
- Microsoft 365
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