Kurahi
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Semua edisiBusinessIndustrialCore
Business: 15 departmentsExecutive office / SecretariatFinance & AccountingAdministration / General AffairsHuman ResourcesPlanning / PMOIT & SecurityProcurementSalesMarketing & CommunicationsCustomer ServiceOperations & LogisticsLegal, Risk & GovernanceProduct, Engineering & R&DFacilities & AssetsQuality & Assurance
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Kurahi Business · Department 15 of 15

Quality & Assurance

Quality requests, cases and documents are received in their own queue, prepared as drafts and reviewed by a person. It is served by the company-wide department queue.

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Quality & Assurance department workspace in the Kurahi console

What Kurahi does in this department

Agents prepare; people decide. No agent sends, pays or deletes anything on its own.

  • Quality work queue

    Requests, cases and documents for this department are kept in one queue; the secretariat inbox routine files incoming mail here when the email belongs to quality.

    Inputs
    Requests, cases and documents; emails filed here by the secretariat inbox routine when they belong to this department
    Kurahi prepares
    Case with title, category, priority, flags, short summary and next step; reply draft for clean routine mail
    Checks
    Requester and description required; do not claim external actions were performed; document reviews require a source attachment
    Connected systems
    Microsoft 365 mail (read) and Outlook drafts (write.mailDraft); nothing sent
    Autonomy
    L1 準備 via secretariat-inbox-full; no sending, payments, bookings or account changes; flagged mail gets no reply

  • Department workspace: Corrective actions

    Quality items show checks passed and approvals recorded against those required.

    Inputs
    Work items in the project queues mapped to this department
    Kurahi prepares
    Read-only list with status, checks passed, approvals recorded and owner
    Checks
    Shows checks passed and approvals recorded against approvals required per record

Work queues

  • Quality

Policy checks

  • Requester and description required
  • Do not claim external actions were performed
  • Document reviews require a source attachment

In every department

  • Its own workspace, and an agent conversation that knows the department
  • Incoming mail routed into the department's queue
  • Approval routes with the required approvers and separation of duties
  • Word, Excel and PowerPoint documents
  • Signed evidence for every step
  • A morning brief of decisions waiting and items escalated

Shared connectors

  • kintone
  • Gmail
  • Box
  • LINE WORKS
  • Microsoft 365

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