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Kurahi Business · Department 06 of 15

IT & Security

IT service requests and equipment/device requests are received and reviewed, with budget approval for larger purchases. Kurahi never grants access or changes credentials.

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IT & Security department workspace in the Kurahi console

What Kurahi does in this department

Agents prepare; people decide. No agent sends, pays or deletes anything on its own.

  • Equipment and IT device requests

    Requests record item, quantity, estimated cost, budget code and business reason; above JPY 50,000 warns and above JPY 500,000 is outside the queue.

    Inputs
    Item, quantity, estimated cost, budget code, business reason
    Checks
    備品・IT機器の必須項目; warn above ¥50,000, above ¥500,000 outside this pack; needed-by at least 2 calendar days ahead
    Who approves
    IT reviewer (48 h); budget approver above ¥100,000

  • Equipment approval route

    The equipment reviewer checks each request, and a budget approver is added above JPY 100,000.

    Checks
    Above ¥500,000 blocks normal approval; override needs an authorized recorded reason
    Who approves
    備品・IT機器担当者 (it-reviewer, 48 h, returns to requester); 予算承認 above ¥100,000 (budget-approver, 48 h)

  • Directory lookup (Microsoft Entra ID)

    When enabled, agents can look up users and groups in Entra ID read-only, for example to prepare an access review.

    Connected systems
    Microsoft Entra ID: OpenID Connect sign-in validation; optional read-only directory lookup of users and groups; disabled by default
    Autonomy
    No writes: the directory is never changed

  • No access or secret changes

    Changing secrets or access is on the never-list, and request drafts may not say access was granted.

    Checks
    Do not claim approval or fulfillment before it happens (e.g. access granted)
    Autonomy
    secrets.change never happens autonomously, at any level

  • IT service work queue

    Requests, cases and documents for this department are kept in one queue; the secretariat inbox routine files incoming mail here when the email belongs to it service.

    Inputs
    Requests, cases and documents; emails filed here by the secretariat inbox routine when they belong to this department
    Kurahi prepares
    Case with title, category, priority, flags, short summary and next step; reply draft for clean routine mail
    Checks
    Requester and description required; do not claim external actions were performed; document reviews require a source attachment
    Connected systems
    Microsoft 365 mail (read) and Outlook drafts (write.mailDraft); nothing sent
    Autonomy
    L1 準備 via secretariat-inbox-full; no sending, payments, bookings or account changes; flagged mail gets no reply

  • Department workspace: Service requests

    IT requests are listed with priority, due date and owner.

    Inputs
    Work items in the project queues mapped to this department
    Kurahi prepares
    Read-only list of records with status, priority, due date and owner

Work queues

  • IT service
  • Equipment and IT devices

Policy checks

  • Equipment and IT devices required fields
  • Warn above JPY 50,000; above JPY 500,000 outside this pack
  • Requester, department, description and needed-by date required
  • Do not claim approval or fulfillment before it happens
  • Requester and description required
  • Do not claim external actions were performed
  • Document reviews require a source attachment

Approval routes

  • Equipment and IT devices approval: reviewer → budget approval above JPY 100,000

Documents

  • Equipment and IT device request form

Connected systems

  • Microsoft Entra ID

In every department

  • Its own workspace, and an agent conversation that knows the department
  • Incoming mail routed into the department's queue
  • Approval routes with the required approvers and separation of duties
  • Word, Excel and PowerPoint documents
  • Signed evidence for every step
  • A morning brief of decisions waiting and items escalated

Shared connectors

  • kintone
  • Gmail
  • Box
  • LINE WORKS
  • Microsoft 365

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