What Kurahi does in this department
Agents prepare; people decide. No agent sends, pays or deletes anything on its own.
Room and facility requests
Requests record location, start and end dates, attendees and purpose, with the start at least two days ahead and on or before the end date.
- Inputs
- Location, start and end dates, attendee count, purpose
- Checks
- 会議室・施設の必須項目; start at least 2 calendar days ahead and on or before end; end date valid
- Who approves
- 会議室・施設担当者 (facilities-reviewer), 72 h; time slots and conflicts checked by a person
Facilities reviewer approval
Each room or facility request is reviewed by the facilities reviewer, and drafts may not claim a booking before it is made.
- Checks
- Do not claim approval or fulfillment before it happens
- Who approves
- 会議室・施設担当者 (facilities-reviewer), 72 h; returns to requester
- Autonomy
- Never books; a person performs approved work
Facilities work queue
Requests, cases and documents for this department are kept in one queue; the secretariat inbox routine files incoming mail here when the email belongs to facilities.
- Inputs
- Requests, cases and documents; emails filed here by the secretariat inbox routine when they belong to this department
- Kurahi prepares
- Case with title, category, priority, flags, short summary and next step; reply draft for clean routine mail
- Checks
- Requester and description required; do not claim external actions were performed; document reviews require a source attachment
- Connected systems
- Microsoft 365 mail (read) and Outlook drafts (write.mailDraft); nothing sent
- Autonomy
- L1 準備 via secretariat-inbox-full; no sending, payments, bookings or account changes; flagged mail gets no reply
Department workspace: Maintenance requests
Facilities work is listed with priority, due date and owner.
- Inputs
- Work items in the project queues mapped to this department
- Kurahi prepares
- Read-only list of records with status, priority, due date and owner
Work queues
- Facilities
- Rooms and facilities
Policy checks
- Rooms and facilities required fields
- Start at least 2 calendar days ahead and on or before end date
- End date must be valid and not in the past
- Requester and description required
- Do not claim external actions were performed
- Document reviews require a source attachment
Approval routes
- Rooms and facilities approval
Documents
- Rooms and facilities request form
In every department
- Its own workspace, and an agent conversation that knows the department
- Incoming mail routed into the department's queue
- Approval routes with the required approvers and separation of duties
- Word, Excel and PowerPoint documents
- Signed evidence for every step
- A morning brief of decisions waiting and items escalated
Shared connectors
- kintone
- Gmail
- Box
- LINE WORKS
- Microsoft 365